To initiate a remote session, launch the Remote Help app from your computer. Check out the updated Docs for more information. The proper way to initiate a remote session is to go through the app, not Microsoft Intune. Update: This being preview and all, it seems like the experience has changed a bit since when I originally started setting this up in my lab. On the device ribbon (where you see “Retire, Wipe, Delete”) find the three dots and select “ New remote assistance session” and then click “Launch remote help”. You as an admin can navigate to the device in the Microsoft Endpoint Management portal and go to Devices > Windows > Windows devices and find the device you want to support. To launch a remote session with a user, there are two ways you can go at it. To connect, the admin or support personal needs to have the Remote Help app installed on their device (which should be deployed from Intune). Once you have packaged it, uploaded it and distributed it to your clients, you are ready to go! The experience Best way to do so is by using the IntuneWinAppUtil tool.Īnd create a detection rule based on that a file exist. Next step is to get this out to your computers through Intune, which means that you would need to package this as an Win32 app in Intune. To get the app, you simply download it from Microsoft at aka.ms/downloadremotehelp and you will get the application file. The other part of this solution is the Remote Help app which you will need to distribute to your users. If you are not using scope tags, just press next and then create your assignment. But in this setup, I’m using “ All devices” as the scope group. You could for example only allow this group to remotely support a specific group of devices. On the next blade you can select the scope for your support personal. ![]() You will then have to assign your new role to an Azure AD group containing the users you want to add this role to by selecting Assignments on your newly created role and then “ + Assign”.Īdd the group of users you want to assign this role to: You can create custom roles by going to Tenant administration > Roles and then select “ + Create“. If you want to add this role to a role, or create a specific custom role for Remote Help, you can do so by creating a new role and adding the Remote Help app” rights to that user. If you are using the built in roles in Intune for this, this role is enabled by default for: ![]() You will also need to assign the correct rights to your support personal. To get going, you basically sign in to Microsoft Endpoint Manager, navigate to Tenant Administration > Connectors and Tokens > Remote Help and select Enable under the Settings tab. So please be aware of that the licensing will change and that this is still public preview before putting this into production.īut the fact that it´s in public preview means that you can start assessing it and see if it will fulfil your needs! The setup What this license model will look like, no one seems to really know at this point. Licenses are still a bit unclear around this, Microsoft says it’s free to use during the preview but will come at an additional fee once GA hits. It was to be honest one of the things I got most excited about. ![]() ![]() Microsoft released their own remote assistance tool called Remote Help at Ignite during the fall 2021.
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